FAQs

How much does shipping cost?

 
  • We offer free standard shipping on all orders.
  • Expedited shipping is available for $6.99.

How long will it take to receive my order?

  • Standard shipping takes 3-5 business days.
  • Expedited shipping takes 1-3 business days.

Where do Yaze products ship from?

 
  • We have several warehouses within the US. Your order will ship from the one with the available inventory closest to you.

Do you ship to P.O. Boxes, APO/FPO addresses?

 
  • We’re unable to ship to P.O. Boxes, Alaska, Hawaii, U.S. Virgin Islands, Puerto Rico, and Canada at this time.
  • We’re only able to ship within the continental USA.

What happens if my package gets lost?

 
  • Our representatives are available to assist you in the event your package is lost. Email hello@yazemagnet.com and our customer service representatives will sort it out as quickly as possible.

I have entered an incorrect address what do I do now?
  • If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at hello@yazemagnet.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.


I have a question that wasn't answered, can you please help?

  • Absolutely! We are here to help you make your home beautiful! Please send us an email to hello@yazemagnet.com and we will be happy to assist you in any way we can.

Returns and Refunds

What is your Return Policy?

 
  • We have a 30-day 100% satisfaction guaranteed return policy. Simply return your unused item(s) in its original packaging and we will refund your total amount.
What is your Refund Policy?
  •  You’ll receive a refund back to your original payment method when you ship your item back. Returns must be processed within 30 days from the date your order was received to be eligible for a refund.

I want to return an item, what do I do?

  • Please contact us at hello@yazemagnet.com  and one of our customer service representatives will be able to assist.
What do I do if it is after 30 days?
  • We will offer you a store credit that can be used on future purchases.